Privacy Policy

1. Information We Collect

When you use our website, book a shipment, submit an enquiry, or contact our support team, we may collect your name, phone number, email address, billing and delivery addresses, shipment details, and any message you send us.

We also automatically collect limited technical information such as your browser type, device type, and pages visited, to help us keep the website secure and working correctly.

2. How We Use Your Information

• To create and manage shipment bookings, and to generate and share tracking updates.
• To respond to enquiries, quote requests, and support tickets.
• To send shipment-related SMS, email, or WhatsApp notifications.
• To improve our website, services, and customer support.
• To comply with legal, customs, and regulatory requirements.

3. Sharing of Information

We do not sell your personal information. We may share shipment and contact details with delivery partners, customs authorities, and franchise branch operators strictly to the extent required to complete your shipment. We may also share information with service providers who help us operate our website (for example, mapping or messaging services), under confidentiality obligations.

4. Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work as intended.

5. Data Retention

We retain shipment and customer records for as long as necessary to provide our services, resolve disputes, and meet legal, tax, and regulatory obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to our legal and regulatory record-keeping obligations.

7. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

For any privacy-related questions, write to us at info@flyonlogistics.com or call +91 96006 02224.