Policies & info

FAQ, shipping and claims policies, and legal pages — all in one place.

FAQ

Answers to common questions about tracking, pricing, delivery timelines and franchise branches.

How pickup, transit and delivery works for domestic and international shipments.

Items we cannot carry, and goods that need extra documentation before shipping.

Optional shipment insurance, and how to file a claim for a lost or damaged parcel.

How to cancel a booking and how shipment refunds are calculated and processed.

How to escalate an unresolved complaint, and our grievance officer contact details.

How we collect, use and protect your personal information.

The terms that govern use of our website and shipment services.

Important notes on delivery estimates, third-party content and limitation of liability.

Our support team is happy to help with any question not covered here.