Grievance Redressal

1. Our Commitment

FlyOn Logistics Pvt. Ltd. aims to resolve every customer complaint fairly and promptly. This page explains how to raise a grievance and what to expect at each stage.

2. Step 1 — Raise It With Support

Most issues are resolved directly by our support team. Reach us via the Contact page, by phone at +91 96006 02224, or by email at info@flyonlogistics.com, with your tracking number and a description of the issue. We aim to acknowledge every complaint within 24 hours and resolve most within 3–5 business days.

3. Step 2 — Escalate to the Branch Manager

If your complaint involves a specific franchise branch and remains unresolved after initial support contact, ask to escalate it to that branch's manager, who will review the shipment and pickup/delivery records directly.

4. Step 3 — Grievance Officer

If you are still not satisfied, you may escalate the matter to our designated Grievance Officer:

• Grievance Officer: Operations Head, FlyOn Logistics Pvt. Ltd.
• Email: grievance@flyonlogistics.com
• Phone: +91 96006 02224
• Address: 154/3B, MGR Nagar, Thanakkankulam, Madurai - 625006

The Grievance Officer will acknowledge escalated complaints within 48 hours and aim to provide a final resolution within 15 business days.

5. What to Include

• Your tracking number or booking reference
• Your name, phone number and email address
• A clear description of the issue and the resolution you're seeking
• Any supporting documents (photos of damage, proof of value, etc.)

6. Related Policies

Depending on your issue, our Insurance & Claims Policy or Cancellation & Refund Policy may also apply.