Insurance & Claims Policy

At FlyOn Logistics Pvt. Ltd., we are committed to providing safe, secure, and reliable logistics services. Although every shipment is handled with the highest level of care, we recommend insuring valuable consignments to protect against unforeseen loss or damage during transit.

1. Shipment Insurance

Insurance is available for eligible shipments upon request at the time of booking. Customers must declare the correct value and contents of the shipment to obtain appropriate insurance coverage.

2. Customer Responsibilities

To ensure smooth transportation and claim eligibility, customers are required to:

• Provide accurate shipment details and declared value.
• Pack all items securely using suitable packaging materials.
• Submit all required invoices and supporting documents.
• Comply with applicable shipping, customs, and regulatory requirements.

3. Reporting Loss or Damage

If a shipment is lost or damaged, customers should notify FlyOn Logistics as soon as possible and provide:

• Consignment or tracking number
• Proof of shipment value (invoice or receipt)
• Photographs of the damaged shipment (if applicable)
• A brief description of the incident

Send these to claims@flyonlogistics.com or via our Contact page.

4. Claim Review

All claims are carefully reviewed based on shipment records, supporting documents, and applicable insurance terms. Approved claims will be processed in accordance with the insurance policy or the applicable terms of carriage.

5. Claim Limitations

Claims may not be accepted in cases involving:

• Inadequate or improper packaging
• Incorrect declaration of shipment contents or value
• Prohibited or restricted items (see our Prohibited & Restricted Items policy)
• Damage caused by the natural characteristics of the goods
• Customs inspections, government actions, or events beyond our reasonable control

6. Liability

For shipments that are not insured, compensation, if applicable, will be limited to the terms and conditions of carriage and the applicable transportation regulations — see our Terms & Conditions.

7. Need Assistance?

Our Customer Support team is available to assist with insurance enquiries, claim submissions, and shipment-related concerns. We are committed to providing a transparent, fair, and efficient claims process for all our customers. If you're not satisfied with the outcome of a claim, you can escalate it through our Grievance Redressal process.