Cancellation & Refund Policy

1. Cancelling Before Pickup

A booking can be cancelled free of charge any time before your shipment has been picked up. Contact our support team with your booking reference to cancel.

2. Cancelling After Pickup

Once a shipment has been picked up and entered our network, it generally cannot be cancelled. If you need to redirect or return a shipment already in transit, contact support — additional charges may apply depending on the shipment's current stage.

3. Refund Eligibility

• Full refund: booking cancelled before pickup, or a service failure entirely attributable to FlyOn Logistics (for example, a missed pickup on our end).
• Partial refund: cancellation after pickup but before the shipment reaches its destination hub, minus handling and any transit charges already incurred.
• No refund: shipments already delivered, or cancellations requested after successful delivery confirmation.

4. Refund Timelines

Approved refunds are processed to the original payment method within 7–10 business days. Corporate accounts billed on a cycle will see refunds adjusted in the next billing statement.

5. Lost or Damaged Shipments

Refunds or compensation for lost or damaged shipments are handled under our Insurance & Claims Policy, not this cancellation policy.

6. How to Request a Refund

Contact our support team via the Contact page or call +91 96006 02224 with your booking reference and reason for cancellation. If your request isn't resolved to your satisfaction, you can escalate it through our Grievance Redressal process.