Shipping & Delivery Policy

At FlyOn Logistics Pvt. Ltd., we are committed to delivering reliable, secure, and time-sensitive logistics solutions through our extensive domestic and international transportation network. Our shipping and delivery processes are designed to ensure operational efficiency, shipment visibility, and customer satisfaction while adhering to applicable transportation and customs regulations.

1. Order Processing & Shipment Booking

All shipments are processed upon successful booking confirmation and verification of shipment details. Pickup schedules are arranged based on service availability, customer location, and operational timelines. Customers are responsible for providing accurate shipment information, recipient details, and supporting documentation where applicable. Book online via our enquiry form, by phone, or in person at a branch.

2. Pickup & Transportation

FlyOn Logistics offers convenient doorstep pickup services for eligible locations across India. Shipments are transported through our integrated logistics network using the most efficient mode of transportation to ensure secure and timely delivery.

3. Delivery Timelines

Estimated delivery schedules vary depending on the shipment origin, destination, service category, customs clearance, weather conditions, and other operational factors. While every effort is made to deliver consignments within the estimated transit time, delivery commitments may be affected by circumstances beyond our operational control.

4. International Shipping

International shipments are subject to customs inspection, import regulations, and destination-country compliance requirements. Customers are responsible for providing complete and accurate customs documentation to facilitate smooth cross-border clearance and avoid unnecessary delays. See our Prohibited & Restricted Items page before booking an international shipment.

5. Shipment Tracking

Every shipment is assigned a unique tracking reference, enabling customers to monitor the shipment status from pickup through final delivery via our tracking system.

6. Delivery Attempts

Delivery will be made to the consignee's registered address. If the recipient is unavailable, additional delivery attempts or alternative delivery arrangements may be made in accordance with operational procedures and local service policies.

7. Packaging Responsibility

Customers are encouraged to ensure that shipments are securely packaged using materials suitable for transportation. Professional packaging assistance is available for fragile, valuable, and commercial consignments upon request.

8. Delays & Force Majeure

FlyOn Logistics shall not be held liable for delays resulting from customs inspections, government regulations, natural disasters, adverse weather conditions, transportation disruptions, public holidays, strikes, security restrictions, or other events beyond reasonable operational control. Delays caused by incomplete or incorrect information are also outside our control — see our Disclaimer.

9. Proof of Delivery

Proof of Delivery (POD) is maintained for completed shipments and may be provided electronically or through other approved documentation, subject to service availability.

10. Customer Support

Our customer service team is available to assist with shipment booking, tracking, delivery updates, customs guidance, and logistics-related enquiries. We currently serve 60+ cities across India and 18+ countries internationally — if your location is outside our current network, our team will let you know at the time of booking and suggest the nearest servicing option.